Returns / Lost or Damaged Stationery Items
>>> FIRST THINGS FIRST <<< If your item is lost or damaged during transit, do the Profanity Dance (as we do) - and then please drop us a line at mischiefmanaged@sugarjets-studio.com and we'll will file a claim and get you a replacement STAT! EVERYTHING IS GOING TO BE JUST FINE! (If damaged, please contact us within 7 days of delivery so that we can right the wrong as soon as possible).
Now - let's assume your package survived its road trip whilst in the grip of the USPS (YAY!) but you're not satisfied with something. Well, shitski. How this situation gets handled depends on what product is displeasing you. We'll get to that in a minute - but if you're looking for info on coffee mugs, just skip down to the product section clearly labeled below.
>> If for any reason your package is returned to us, you will be responsible for the cost to reship the package. The cost to reship a package is dependent on the product - product will be sent First Class Package (least expensive rate) unless the package weighs more than 15 ounces, in which case it will be sent Priority Mail (typically the least expensive option for that weight and above). If you choose to receive a refund rather than have your order resent, you will be refunded for the cost of the product only.
WE CANNOT REFUND SHIPPING COST ON RETURNED PACKAGES - so please be extra careful when filling out your shipping address info and zip codes. Lord knows the USPS has enough problems of its own - by the Power of Grayskull, please don't give them any more reasons to fuck something up. ESPECIALLY during a Mercury Retrograde!
If a return to sender is processed and your package is not returned to us, and it's determined it's not the fault of the USPS (99% chance it will be), you will be responsible for paying the full cost of the replacement product, plus additional shipping should you want a replacement sent. Unfortunately, we cannot offer any refunds on orders which were not returned to us.
>> We make every effort to produce the highest quality cards. We do our very best to make sure the color is accurately represented - but the variables between computer and device screens and printing presses (and even the way our eyeballs shoot color information into our 8 pound melons) make it certain there will be variances from screen to perception of printed product. And the fact that all items are printed on 100% recycled stock means that tiny specks and inclusions are part of the products' charm. We cannot accept returns for issues of color (unless in the highly unlikely scenario that a serious quality snafu got past our eagle-eyed quality control. It happens. We're human.) or paper inclusions.
Now, if there is a massive glaring issue with your card(s) - we want to know about it! Send us an email at mischiefmanaged@sugarjets-studio.com describing the problem (if you have the ability to send photos, even better) and we'll evaluate the situation and make a claim with the printer if appropriate and get a replacement out to you as soon as possible.
Now - let's assume your package survived its road trip whilst in the grip of the USPS (YAY!) but you're not satisfied with something. Well, shitski. How this situation gets handled depends on what product is displeasing you. We'll get to that in a minute - but if you're looking for info on coffee mugs, just skip down to the product section clearly labeled below.
>> If for any reason your package is returned to us, you will be responsible for the cost to reship the package. The cost to reship a package is dependent on the product - product will be sent First Class Package (least expensive rate) unless the package weighs more than 15 ounces, in which case it will be sent Priority Mail (typically the least expensive option for that weight and above). If you choose to receive a refund rather than have your order resent, you will be refunded for the cost of the product only.
WE CANNOT REFUND SHIPPING COST ON RETURNED PACKAGES - so please be extra careful when filling out your shipping address info and zip codes. Lord knows the USPS has enough problems of its own - by the Power of Grayskull, please don't give them any more reasons to fuck something up. ESPECIALLY during a Mercury Retrograde!
If a return to sender is processed and your package is not returned to us, and it's determined it's not the fault of the USPS (99% chance it will be), you will be responsible for paying the full cost of the replacement product, plus additional shipping should you want a replacement sent. Unfortunately, we cannot offer any refunds on orders which were not returned to us.
>> We make every effort to produce the highest quality cards. We do our very best to make sure the color is accurately represented - but the variables between computer and device screens and printing presses (and even the way our eyeballs shoot color information into our 8 pound melons) make it certain there will be variances from screen to perception of printed product. And the fact that all items are printed on 100% recycled stock means that tiny specks and inclusions are part of the products' charm. We cannot accept returns for issues of color (unless in the highly unlikely scenario that a serious quality snafu got past our eagle-eyed quality control. It happens. We're human.) or paper inclusions.
Now, if there is a massive glaring issue with your card(s) - we want to know about it! Send us an email at mischiefmanaged@sugarjets-studio.com describing the problem (if you have the ability to send photos, even better) and we'll evaluate the situation and make a claim with the printer if appropriate and get a replacement out to you as soon as possible.
Returns / Lost or Damaged Coffee Mugs
Because the coffee mugs are drop-shipped directly from the printer, all returns are handled exclusively by them - so the process and policies are a bit different than for the stationery items. HOWEVER : PLEASE CONTACT SUGARJETS STUDIO DIRECTLY BEFORE RETURNING ANY COFFEE MUG PRODUCTS.
The following are the printer's stated policies for returns :
>> Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
When we receive a returned shipment, it will be held temporarily for 28 days. Unclaimed returns get donated to charity after 4 weeks.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Returned by Customer - We do not refund orders for buyer’s remorse. Size exchanges require a new order be placed for the updated size, and buyer is responsible for return shipping of original item plus cost/shipping of new item.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
The following are the printer's stated policies for returns :
>> Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
When we receive a returned shipment, it will be held temporarily for 28 days. Unclaimed returns get donated to charity after 4 weeks.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.
Returned by Customer - We do not refund orders for buyer’s remorse. Size exchanges require a new order be placed for the updated size, and buyer is responsible for return shipping of original item plus cost/shipping of new item.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.